Care Guidance

We’re here to help you improve your health


The Care Guidance Program for Montefiore Associates provides you with a Personal Health Nurse (PHN) who will work one-on-one with you for as long and as often as you need. This is a voluntary program that can provide support and resources to help you, or a member of your family, manage your or their health. Montefiore provides this program at no cost to Montefiore associates and their family members who are covered by Montefiore’s Anthem BlueCross BlueShield medical plans*. All services are completely confidential and at any point in time, the associate or covered dependent has the opportunity to OPT OUT of the program.

Working as a team, your physician and your PHN will set health goals, create an action plan and identify ways to help you maintain healthy habits. Your PHN’s goal will provide care management and care coordination telephonically to efficiently guide you through the different aspects of the healthcare system, making your care manageable and more successful.

Some examples of our services:

  • The Care Guidance team will automatically reach out to you after a hospital admission or Emergency department visit so they can offer medical management services, transition of care support and provide you with information and resources, as well as, obtaining follow up care, home care, medications or durable medical equipment
  • Assistance with chronic illness, symptom management as well as assistance with achieving your personal Health Goals.
  • Assistance with access to physicians and appointments within the Montefiore Network
  • Coordination of care with your providers
  • Connection to behavioral health and community resources
  • Stress management, weight loss, fitness, smoking cessation
  • Personal nutrition consult for weight loss, diabetes management
  • Pharmacist review of medications & management guidance
  • Educational information on health topics
  • Assistance when transitioning from a medical leave back to the work force.
  • Assistance with benefit issues and questions.

Care Guidance Brochure

*MonteCare EPO, MonteCare PPO, MontePrime EPO and Registered Nurses (NYSNA) Health Plan.

Get Started Today!

Call us at 1-855-MMC-WELL (1-855-662-9355).

Or sign up via email [email protected]


“Since I started working with the Care Guidance Program, I lost weight, my cholesterol is down, my blood sugar is down; everything is great.”

Dr. N.S.

More Testimonials

About the Care Guidance Program

The Care Guidance Program is ready to help you be as healthy as you can be! Contact us if you:

  • Have questions about your health, your medications or your healthcare
  • Are interested in working with a nurse who can help you make lifestyle changes that will improve your health
  • Would like help getting the right healthcare services
  • Have been to the emergency room recently or admitted to a hospital
  • Want help dealing with a significant change in your health or your life

Family members on your health plan are also welcome to use the Care Guidance Program.